Terms and Conditions
FOCUS4NATURE BOOKING TERMS and CONDITIONS
These are the terms and conditions that will apply to your holiday, tour or other arrangement with focus4nature. Please read them carefully as on signing the booking form you will be bound by them.
Focus4nature Limited is a special interest wildlife photography company incorporated in 2010. On booking with focus4nature you are entering a contract with focus4nature Limited of Box 4164, Office 6 Slington House, Rankine Road, BASINGSTOKE, RG24 8PH, UK. This agreement is to be interpreted and enforced only in accordance with English Law.
YOUR COMMITMENTS TO US
On booking you must enclose the required deposit per person. Deposits are non·refundable but are transferable. The balance of the holiday is due for payment ten weeks prior to departure. You will be sent an invoice from focus4nature Ltd. approximately twelve weeks before departure reminding you of this. If the balance remains unpaid after this due date we reserve the right to cancel your booking and retain the deposit you have paid.
Cancellation By You
The deposit is paid to us as a sign of your willingness to utilise travel arrangements and accommodation which we reserve on your behalf. Should you, or any member of your booking, be forced to cancel your holiday reservation you must do so in writing and this must be signed by the person who signed the booking form. The cancellation will take effect from the date that written notice is received at our office. All cancellations are subject to a charge (payable by the person who signed the booking form) based on estimated losses and calculated on a sliding scale as follows:
Period before date of departure Cancellation costs
Prior to 70 days Deposit only
Between 70-57 days 50% of the total holiday cost
Between 56- 1 days 100% of the total holiday cost
Day of departure or later 100% of the total holiday cost
Alterations by You
The following sets out any charges applicable for changes you may decide to make to your booking once you have sent us your booking form and deposit. In all cases you must notify us of your wishes in writing. We will acknowledge receipt of your request in writing also.
a) A change of holiday within ten weeks of departure will be treated as a cancellation and charges will be levied as set out in paragraph 2 above.
b) If you wish to make any other alteration to your original booking you will be charged an alteration fee of £ 25.00 per booking form, together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers, including airlines; these charges may be the full cost of the tickets. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. We regret that we can only make such alterations on receipt of the necessary fee.
All participants must be covered by insurance before setting out on their focus4nature holiday, tour or other arrangement, preferably from the time of booking. This must cover you fully against the cost of cancellation by you, medical care and repatriation should you become too ill to continue the holiday, tour or other arrangement, and must cover you against the cost of air evacuation from remote locations should sickness or injury necessitate such a course of action. You should also note that passenger liability insurance covering the vehicles that we use, particularly in third world countries, may be inadequate; it is therefore important that your insurance cover makes sufficient provision for your dependants in the event of an accident. Please read your policy carefully and take it with you on holiday. It is your responsibility to ensure the insurance cover you purchase is suitable and adequate for your needs. We do not check insurance policies.
Passports and Visas
It is the responsibility of each passenger to ensure that they have a passport valid for 6 months beyond the end of the holiday, tour or other arrangement (assuming that a passport is required) and that they have any applicable visas plus any compulsory vaccination certificates at the time of travel. Advice for UK passport holders can be found at www.fco.gov.uk.
On an arrangement of this nature it is necessary that you abide by the Authority of the Tour leader. Signing our booking form signifies your agreement to this and if you commit any illegal act when on the holiday, tour or other arrangement, or you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property or fauna (including the collecting of any specimen from the natural world) we are entitled, without prior notice, to terminate the holiday of the persons concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
In the unlikely event of a complaint please refer to the group leader. If the problem still cannot be resolved, then please write to our office within 28 days of the end of the holiday, tour or other arrangement, giving your booking reference and all relevant information. We will acknowledge your letter within 14 days of receipt and provide a full reply within 28 days; the matter should be resolved within 56 days. It is unlikely that you will have a complaint that cannot be settled amicably between us. Disputes that cannot be amicably settled may, if you wish, be referred to the Travel Trust Association who will provide help and impartial advice. If the matter still cannot be resolved then it can be referred to arbitration under the Travel Industry Arbitration Service's special scheme. This scheme:
- Provides a simple and inexpensive method of arbitration on documents alone with restricted liability of client in respect of costs
- Does not apply to claims for an amount greater than £ 2500 per person or £ 10000 per booking form or to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness
- Details of the scheme can be supplied on request
OUR COMMITMENTS TO YOU
Alterations By Us
We will do our utmost to provide the arrangements that have been confirmed, but we must reserve the right to modify or cancel any holiday, tour, flight schedule, accommodation or arrangement, or change tour leader, if unforeseen circumstances arise. In such circumstances, we will inform you as soon as possible and, should the change be a major one, we shall offer you the choice of acceptance of the change, an alternative holiday, or a full refund of all monies paid. Where the change is a minor change we will, if practicable, advise you before departure but we are not obliged to do so or to pay you compensation. A major change includes such changes as an alteration to your outward or return flight time by more than 12 hours, a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away, and a change of UK departure point to one which is significantly more inconvenient for you. We accept no responsibility for additional expense due to delays or changes by the air, sea or coach services, nor weather, strikes, acts of God, quarantine, and other causes beyond our control. We reserve the right to change airlines or aircraft type at any time. Flight details, for reasons beyond our control, may alter at any time.
We will be travelling to foreign countries with all the uncertainties of local bureaucracy and travel that this entails, and so we must be flexible. Circumstances can change, requiring immediate and necessary decisions by our tour leaders. In the best interests of our clients, we reserve the right to alter the itineraries at any time, and will not be held liable for any loss whatsoever caused as a result of changes or delays.
Prices and surcharges
The prices published by focus4nature are based on the foreign currency exchange rates, tariffs and other costs prevailing at the time of publication. We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking. Focus4nature's prices may be subject to surcharges as a result of changes to:
- Transportation costs, including cost of fuel
- Dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports
- Currency exchange rates applied to the particular arrangement
Focus4nature will absorb increases of up to 2%, and where possible we will absorb greater increases too, however we reserve the right to pass on increases of over 2% in the form of a surcharge. We will notify you of any surcharges at least thirty days prior to departure. If the surcharge exceeds 10% of the holiday price you may elect to cancel the holiday and receive a full refund of all monies paid. If you wish to cancel you must notify us within 10 days of receiving the surcharge invoice otherwise the surcharge will be deemed to have been accepted by you.
We must regretfully reserve the right not to operate any holiday, tour or other arrangement on which there are insufficient bookings ten weeks before departure. Full payment including your deposit will be refunded. Should your arrangement have to be cancelled by us, including within 8 weeks of your departure date for reasons of 'force majeure' (circumstances such as, but not limited to, war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear activity, disease, fire or adverse weather conditions) you will be offered a full and prompt refund (excluding insurance) of all monies paid by you. Please note expenses relating to a delayed return due to strikes or natural disasters are normally the responsibility of the airline concerned.
Our liabilities To You
It should be noted that your booking is accepted on the understanding that you come on the holiday, tour or other arrangement entirely at your own risk. We accept responsibility for ensuring the holiday, tour or other arrangement that you book with us is supplied as described and the services reach a reasonable standard. However we cannot accept liability for physical injury, loss, damage or expense resulting from the actions or omissions of those involved in your holiday, tour or other arrangement over which focus4nature has no direct control, such as employees of airlines, transport undertakings, and others. Naturally we cannot assume responsibility for loss or expense due to war, riots, strikes, terrorist activities or natural disasters or any scenario regarded as 'force majeure'. Additionally focus4nature shall in no circumstances be liable in respect of consequential loss or damage, detention, delay or overcharge howsoever caused.
All holidays, tours and other arrangements provided by focus4nature are protected under focus4nature's membership of the Travel Trust Association. All client money is held in trust until the holiday, tour or other arrangement is complete, or the money is protected by insurance taken out by focus4nature or its supplier(s). This arrangement is regulated by the Travel Trust Association (www.traveltrust.co.uk).
Furthermore any airline travel is ATOL protected by the Civil Aviation Authority (CAA). Focus4nature's ATOL number is T7368. In the unlikely event of focus4nature's insolvency, the CAA will ensure that you are not stranded abroad and will also arrange to refund any money you have paid to us for any future booking. For further information visit www.atol.org.uk.
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